FAQ

What is the return policy?
Return Policy - Astro Bling Boutique

At Astro Bling Boutique, we strive to ensure that you are completely satisfied with your purchase. Please read our return policy carefully to understand your options and our guidelines.

Final Sale Items:
Nose Rings: All sales of nose rings are final. Due to hygiene and safety reasons, we cannot accept returns or exchanges on nose rings.

Return and Exchange Policy:
Necklaces and Crystals: We accept returns and exchanges on necklaces and crystals within 14 days of purchase. Items must be in their original condition, unused, and with all original packaging and tags.

How to Process a Return or Exchange:
    Contact Us: Email us at astroblinboutique@gmail.com or call us at within 14 days of your purchase to initiate a return or exchange.
    Prepare Your Item: Ensure the item is in its original condition, unused, and with all original packaging and tags.
    Ship the Item: We will provide you with a return shipping address. Please ship the item back to us using a trackable shipping method.

    Please Note:

    Shipping Costs: The customer is responsible for return shipping costs unless the return is due to a mistake on our part or a defective item.
    Refunds: Once we receive and inspect your returned item, we will process your refund. Please allow 5-7 business days for the refund to appear in your account.
    Exchanges: If you are exchanging an item, we will ship the new item to you once we have received and inspected the returned item.

      Non-Returnable Items:

      Any items not specified as returnable above (e.g., nose rings) are not eligible for return or exchange.

         When will I receive my order?

        Order Delivery: Orders will typically take 4-10 business days to arrive based on the shipping method selected at checkout.
         

        What do I do if I never received my order?
        If you haven't received your order within the estimated delivery time, please follow these steps:

        • Check the tracking information provided in your shipping confirmation email.
        • Contact the shipping carrier for additional details.
        • If you still can't locate your order, please email us at astroblingboutique@gmail.com with your order number, and we will assist you in resolving the issue.


        What do I do if I receive a defective order?
        We apologize for any inconvenience caused by receiving a defective item. Please contact us within 14 days of receiving your order at astroblingboutique@gmail.com with the following information:

        • Your order number.
        • A description of the defect.
        • Photos of the defective item. We will review your case and provide instructions for returning the item or issuing a replacement.


        How do I make changes to an order I’ve already placed?
        If you need to make changes to an order, please contact us as soon as possible at astroblingboutique@gmail.com.

        If your order hasn't been processed or shipped yet, we will do our best to accommodate your request. However, if the order has already been processed or shipped, changes may not be possible.

        Where are you located?
        Astro Bling Boutique is based in Toronto! For any inquiries or more information, please contact us at astroblingboutique@gmail.com!

        How is the product made? Where do the materials come from?
        Our products are crafted with care and attention to detail. We source high-quality materials from reputable suppliers. Each piece is designed and assembled to ensure the best quality and durability. For specific information about a product, please refer to its description on our website or contact us directly.

        How do I contact you if my question isn’t answered here? If you have any other questions or need further assistance, please contact us at astroblingboutique@gmail.com. We're here to help and will respond to your inquiries as soon as possible.